Hi everyone, I am at a loss here - Building about 8 pages for a sub group in one project. I spent days setting up these pages and now for the second time and in a major way switching from one page to another I find all sorts of things go missing.

Last night it was only a few drawn objects that disappeared on a few select pages. When I switched from the page I had been working on to go to another page I found several objects missing across the board on three of the pages. I did not hit delete nor alter these in any way. Some are shared objects some aren't.

Today I replaced those objects and finished a couple of other pages and luckily saved at least half way through but just now I switched back to my index page made some notes and then returned to what I was working on to find everything but some of the original elements are just gone. Whats left isn't enough to even be a skeleton and it is not removing in layers as the original layers of things are also missing and what is left is scattered between early elements and recent. As I looked at another page to my despair I found massive things missing there too. Then when I returned back to the previous page of missing items more things were gone and I had not touched a thing -just navigated back.

Can anyone help please?? What is going on? I have a quite new computer with tons of space and memory. It's not the computer.

I do have several Site Spinner projects on my computer - if that would matter.

I hope someone can tell me how to stop this - in a site remake that includes almost a hundred pages this is a disaster.

Thank you for your time and consideration.

Out of curiosity, how are you adding the images that are dissappearing? Also, I note that you said you are not deleting the items, but just to make sure; you are sure they are not just references to something else that you have deleted?

One other thing, do you have an image editor open that you made the graphics in while doing the work in sitespinner?

j razz
www.jrazzcreations.com

Wow thanks for the quick reply - some of the objects were text - some were inserted images - some were drawn squares or eclipses etc.. a variety of things went away.

I absolutely did not delete massive things much less any of it lol and on one occasion wnet to look at another page then back and the previous page had even more things missing and I touched nothing.

and UHOH yes - I had Ulead Photo Impact open I think both times.

Actually I still have the file open if there is a way to recover things?? Was dreading the close ...

Sigh well I closed and reopened and at least ONE page I built today is there and the index page all other pages are down to just a few objects of various types left - one even had nothing on the page...

If it is related to the image editor being open I hope to hear back about it and this will certainly make working on a large image intensive site much harder.


Whats bad is I lost all cloned and include on all pages items with other objects on the affected pages so now what? Do I have to unbuild the other page down to what I want for the include on other pages when I once again and hopefully for the last time start this project?

Thanks again for ANY help. I sure want to prevent this from happening again!

All you can do for now is use "Save As" lots of times so that you have a good trail of backups if the problem recurs.

Some questions (because I certainly don't have any answers yet!).

What version of SiteSpinner are you using? The latest is Ver.2.70d.

Is this happening on all your projects or only one project?

Are the objects disappearing from your workpages, your preview pages or both?

Can you post an ims project file of a "before" and another one of an "after"?

Hi Bruceee, Thanks for replying.

I use the latest version.

This just started happening but admittedly this is my first real project with the software - I bought it but didn't use it much except for small files and easy layouts for inner office work.

They all dissapear on the work pages first and then when I preview that page they are correspondingly also gone.

I had 8 pages some had full layouts and they are very rich pages with several items included.

Umm what would a project file include?

I will try and remember to save frequently but I know how I am - its a challenge because I don't really have any other programs that require it.

Does the question about the image software seem to be relevant?

Thanks again.

I decided to uninstall and reinstall my software & everything that was there still is.

Another thing I might should mention is during both occasions I had several preview pages in tabs on explorer 7 in the background. The first time about a dozen and the second time about a half a dozen along with the Ulead photo shop open and a word documet. All were open during both times. Both times was after working on the file for about 6 hours straight and with regular periodic saves but no "save as" & rename saves.

I was curious as to whether you had a photo/graphics editor up and running as sometimes you can use the graphic in sitespinnner but the photo editor will still lay claim to it and once you do something with the graphic that is not stored in RAM, you lose it. I have only experienced this if I have the graphic up in the photo editor. I have never experienced this when I was not working on the graphic in more than one place.

It is just a guess, but I have never seen your problem before.

Would you mind listing your specs, you know, How much RAM, CPU speed, OS, PC brand.

j razz
www.jrazzcreations.com

Thanks, In my case the editor was open but I had already saved the image and inserted it long before this occured on the first occasion. The second occasion it was open from using it earlier for another project and not even used in conjunction with what I was doing. Just oopen in case I needed it. So I don't think that is related. Unless there is a conflict.

I have answered this one before lol use Windows XP professional version 2002 with service pack 2 and update regulary on a Dell dimension 9100 with Intel Pentium D CPU 3.00 ghz with 3.25 GB Ram. I have loads of room left on it - like 92 %

But what I found looking at my own posts was this in a previous message back when I was in the trial stage

quote:

I have had two things that really concern me though and they both resulted in crashes that did not save anything I had worked on during the sessions even though I had hit save several times during the process both times.

1. Was when I tried to insert a large image measuring about 5X7. It took forever then stalled and I got the dreaded this program has to close message. I have since made sure my images are smaller prior to opening them to prevent this from occuring but it does seem strange. Never had that problem on other programs. One saftey measure might be to save as a different file name from time to time maybe it cleans up the code stored??? This is true with other programs I have worked with. It occured after several hours of working on the file. Does this make sense?

2. Was when I moved a shape out of the main frame to take a look without using the element. Then I moved a few more things and suddenly the shape dissapeared altogether and so did a few other things and then the dreaded error message again with a full shut down and loss of everything I had done.

I am sure I had saved just recently in this case and sure I saved frequently in both cases as I am a Saviac! lol To loose everything even after saving is very unusual and is so far the biggest concern I'm having in my decision as to whether or not to go forward with this product.

Just wonding if these things are common problems or if you know what might have caused them?

I wrote that on July 18 06 and had forgotten about it .. once again I see I was working with photo open probably and that things dissapeared


Here is the link where this was discussed .. http://virtualmechanics.infopop.cc/eve/forums/a/tpc/f/1...441023471#5441023471

Any more ideas anyone????

Thanks!

ps I notice that back then I was what I called a Saviac - because the computer was brand new and I was used to saving on my old computer - that frequently crashed - in this issue I just stated I rarely save because I don't have to... lol -- just a funny observation - I guess

Just a thought...

quote:

Whats bad is I lost all cloned and include on all pages items

How did you include items? Did you use the "Imclude on..." option? If so, did you uncheck any pages? Was the "Remove included object from un-checked pages" checked?

Is it possible you deleted an include or cloned item by accident?

Hi larryd

I used the include command from the drop down window.

Some things were included on all pages, some were directed by checking the include on boxes in the page menu

Some things weren't included at all but were unique to the page.

When this occurred:

I previewed a completed page

Previewed

Made one text color change

navigated to my index page

inserted new text

navigated back to the previous page and things were missing

went to another page and some of the same and some different things were missing -

some things missing on the other page was there

navigated to the original page where things were found missing to find even more things missing

looking through the 8 pages:

two were saved completely,
one was blank where there had been content,
the rest all had various items missing -

Overall most items were missing
what remained differed from page to page.

I am going to publish that last save - even though I have already added to it - In a bit..

Thanks again, Anything that might help me resolve this is worth exploring.

quote:

Umm what would a project file include?

Just the .ims file. This doesn't include your images, because they are separate files. If you can capture an example, it would be helpful to me to look at the "before" and "after" projects to see exactly what has changed. Even a little insignificant detail might be relevant. If you can zip up your source images and email them to me, that would be even better, because I could then try to duplicate your problem -- that that is another step towards fixing it.

quote:

Does the question about the image software seem to be relevant?

Maybe. If Ulead Photo Impact was gobbling the images, that should only be the images you are working on, not a whole raft of other stuff. Unless there is a bug in Ulead that allows it to access memory it is not entitled to. Then it could wipe memory used by other programs, including that used by SiteSpinner. Doesn't seem very likely, because Windows has safeguards to prevent that kind of activity -- access violations.

Still it would be useful to save your SiteSpinner project just before using any of these "foreign" programs, and see if you can pin anything on any of them.

Hi, Getting back to it now..

I have published the current state of the project here

http://www.inspirationmotivation.com/sitetrial/index.htm

Prior to the crash: the top header including links, gold side bar with link words and copyright notice were on all pages as includes except for the index which omitted the side bar text

You will have to use your back button to navigate from the index

What you are looking at is as follows:

Index - remained as was built except for the last text note added prior to the crash disappeared and one of the text areas slid on top of the other

Shop - The header, copyright and side bar are missing with a few tab button design objects as the exception

Whats New - Everything went missing except what you see here

Web Hostess - This was the last page finished during the session and it retained all elements

Members area - lost everything except what is left

Donations - lost everything except what is left

There is another page - page 5 untitled that was a work page with the entire template elements and it completely disappeared - however it is now somewhat rebuilt and not included here

Does this help?
Would you still want the ims file? If so then do I understand right I just zip up the ims file as it appears in the folder & don't worry about attaching the images.

Thanks again for any input!

ps checking the index page again I just realized some of the text fields at the top slid under each other and some of the top button frame objects are missing

It's helpful to see the nature of the site, but I still don't have any idea what might have happened. Yes please, a zipped ims file would be better -- just email to the address in my public profile. I'm not very hopeful of finding anything from that but you never know...

And if it should happen again, before and after ims files would be even better.

Hi Bruceee,

I will do that as soon as I can but how would I have a before shot if I am not expecting it to crash and once it crashes anything that was there before would be gone???

Since no one else has seemed to have had this problem or heard of it and apparently I have had something happen similar twice now, I am considering that is is related to a conflict between either Ulead Photo Shop or possibly the combo of having Word, Photo Shop and Spinner all open at once. I don't know but it is discouraging because otherwise I am loving Site Spinner for what I am trying to do - but this could be a real deterrent as having those programs open during the build are nearly necessary.

Thanks for giving it a try but like you, I don't know how you could make it happen again as so much was done and I don't remember in what order previous to what I wrote of above.

PS - I am going to post over at Ulead to see if anyone has ever had anything similar happen - the odds of anyone on the board also using Site Spinner are probably small but its worth a post as maybe it's happened with other types of programs.

quote:

how would I have a before shot if I am not expecting it to crash and once it crashes anything that was there before would be gone???

I was hoping you could use the most recent of your now more frequent backups

There may some valuable clues in a detailed before/after examination, and this seems to offer the best chance of maybe finding the cause. But probably still not a very good chance

If you suspect Ulead, there is some merit in running SS and Ulead together as you have been doing, and then, even though it would be inconvenient, running SS without Ulead. Any difference in the frequency of crashes? If not, try the same with Word.

Also, we can't rule out a hardware malfunction on your computer -- can you try your project on another computer?