This is a related topic on Godaddy but I didn’t want to confuse the discussion with the previous one. Larry, you wrote that you have/had account with Godaddy, maybe you can help me out. I tried to up load my SS.ims file, but I got an error message. When I called Godaddy for help, the representative didn’t know if a SiteSpiner ftp worked and suggested that I use FileZilla for transfer.

I was wondering if SS Publisher works for Godaddy. Thanks.

TS

One of the experts should be along soon to explain better, but NO, you do not need FileZilla (although it is an excellent program, and it is free).

I have no idea why GoDaddy would make that statement. If you can connect to your site, any FTP program should work, including SS's inbuilt FTP.

Could you please explain futher as to the error message you are getting. Is it during the transfer? or is it when you are trying to view your site?

If it is during the transfer, there could be a problem with your connection or similar (on either end).

If it's when viewing your site, you could be uploading the wrong files to the wrong place.

You say that you are trying to upload your SS.ims file. Not quite sure what you mean there, but it is not the IMS file itself that you upload. You should upload the "published" files that your IMS file produces. By default, the IMS file will be included as a backup.

There have been other threads about forum members having trouble with GoDaddy and the built-in SS FTP tool. I do not know why it occurs as I have never had a problem with it.

As postyr states, the displayed error message is often a good clue as to what is going wrong. I assume you have tried the usual steps of disabling your firewall and/or virus checker.

Can you use the Publisher's FTP Browse button to see your GoDaddy site? If so, then you should be able to publish. If not, make sure your FTP log-in details are correct, then try Filezilla using the same log-in parameters as those used with SS.

For your information, if you wish to try FileZilla, it is available here

Thank you both again. After reassurance, I fooled around with the FTP settings of SS. Now I see my up loaded file in the Godaddy directory. Actually this help statement was the reason for my confusion:

Some FTP clients will ask for a "Home"
or "Start" directory. Our hosting service does not require
this, so simply leave the box blank or enter a sSome FTP clients will ask for a "Home"
or "Start" directory. Our hosting service does not require
this, so simply leave the box blank or enter a ingle forward
slash (i.e., " / ")

That is what I used, i.e., “/”, for Remote Publishing Directory; for Jumpline it was “/var/www/html/”. As it turned out not only “/”, and an additional local directory name were required to upload with SS.

I have a screen shot of my GD File Management below. Is this where my Remote Publish Directory belongs or should I be creating a brand new directory for it to show up in my website? Right now I don’t see my website, yet (I don’t know how long it takes to show up.)



TS

I'm not familiar with GD's file structure. Most hosts have a folder called "public_html" which is where your project files are uploaded to.

Someone with more knowledge than me, or someone that uses GD may be of more assistance.

I note that in your screen shot, there are two html pages named missing and welcome. Are these GD generated pages, or ones that you have uploaded?

What happens when you try to access your web site? If they are GD generated pages, they may be displayed by default until you load your own pages.

I think I recall something similar with my original web host. They also had temporary pages which I had to delete and replace with my own.

I also note that there is an arrow pointing to the folder named as your user name. Maybe this is where you should look. There also maybe a public_html folder there.

If the two pages mentioned above were uploaded by you (and presuming this is where you should upload to), typing an address of www.tsmdental.com (I realise that this may not be your site address, but am using it as an example) would not work. The visitor would have to enter www.tsmdental.com/welcome.html

For visitors to view your home page without using a page name extension, the home page should be named "index.html"

You can change the name of the page displayed on their browse to what ever you like by using the "Title, Metal Tags" tab in the Page Editor dialogue box.

Did you know you have an index page here? :
http://www.tsmdental.com/tsmdental/index.html
This means you have something in the tsmdental folder -- at least your index page.

My guess is that you should be publishing to the [Root] folder.

You won't need to create a new directory there for your html files. However you will need image and geometry folders there -- if SiteSpinner does the publish it will place them automatically.

I am a bit confused from your screen shot. Are you on a Linux or Windows based server? I see you have a gdform.asp script which is the formmail script and used for Windows-based systems. But you also have a webormmailer.php which is usually found on a Linux-based system.

On GoDaddy, you should use a Remote Publishing Directory of "/" (slash, no quotes). Your screen shot shows you have a root directory with the standard initial GoDaddy supplied pages and scripts. If you append the "tsmdental" name (so you are publishing to /tsmdental), then all your visitors will need to use a URL address as Bruce has shown.

GoDaddy's control panel also has a tool that allows you to set the target directory for a domain. Make sure yours points to the root folder. This should have been done when they set up your account.

postyr,
Linux servers are strange beasts in that they can be (and are) set up to suit the hosting service, not the user. Linux systems can be set up to use a variety of path names: /, /public_html, /var/www/html, or /var/www/htdocs. The server does not really care what the name of the root folder is as long as it knows it exists. This is made even more complicated as the Linux Apache server can use an alias path name and will automatically re-direct to the correct path (this is the way the /public_html path name works).

Thanks Larry for explaining that. I often wondered how that worked.

I suppose what ks47 should do is double check his/her original instructions. Somewhere there, Go Daddy should have explained what folder site files should be uploaded to.

Thanks all! I cannot use slash symbol or a blank in Remote Publish Directory to up load files with SS. I get errors. If I name it as “tsmdental” I get this warning:



Only way I can up load is with “/tsmdental “ and as Bruce pointed out, it is no longer my home URL.

quote:

Originally posted by larryd:
I am a bit confused from your screen shot. Are you on a Linux or Windows based server? I see you have a gdform.asp script which is the formmail script and used for Windows-based systems. But you also have a webormmailer.php which is usually found on a Linux-based system.

On GoDaddy, you should use a Remote Publishing Directory of "/" (slash, no quotes). Your screen shot shows you have a root directory with the standard initial GoDaddy supplied pages and scripts. If you append the "tsmdental" name (so you are publishing to /tsmdental), then all your visitors will need to use a URL address as Bruce has shown.

GoDaddy's control panel also has a tool that allows you to set the target directory for a domain. Make sure yours points to the root folder. This should have been done when they set up your account.

Larry, I’m using Windows. Should I change to Linux so I can upload with just a slash mark or a blank? Also I looked around for the tool that makes my domain the root directly. I think I need help on this one . BTW, files you see in tsmdental were already in there. I have no clue what they are; I was afraid to delete them or do anything to further my problem.

TS

You really should be able to upload to /

From the SS Publisher->FTP tab, if you set the remote publishing directory to / and click the browse button, what error do you get?

Also, can you use the GoDaddy FTP manager tool to add another FTP user and see if that works? Perhaps something is messed up with your current FTP log-in.

Bruce, Postyr, and Larry thanks for your help. I finally got my website up. It required lots of persistence. I have no discerning acumen why it worked. For some reason, in my case, in order for SiteSpiner to work with Godaddy hosting system, it required tweaking the SS Remote Publish Directory value. I had to specify “/tsmdental” as the directory from the beginning where the files need to be uploaded from SS to GD. If not the transfer either end in error message or the transferred would wind up in a single large file at the GD end as Bruce pointed out earlier.

If someone else found FTP from SS to GD unwieldy, he may want to give my solution at least a try....

** My additional thought**

quote:

Originally posted by larryd:
You really should be able to upload to /

This just occurred to me Larry, can you look at the screenshot of my FTP Client. Do you see Remote System, the name happened to be “/tsmdental”? When Godaddy setup my file initially should they have used just “/”? That is my amateurish wild guess as to the problem I faced.


TS

If the only way you can publish via SiteSpinner is to use /tsmdental as the publishing folder, then this going to cause you some extra work. Since your domain name points to your root folder, someone trying to reach your site will not get to your pages if they are in a different folder. You will have to use your account's control panel file manager to move the files to your root folder.

Have you tried an external file manager (like Filezilla) to see if it can connect to your site's root directory? If so and it works, you can use the SiteSpinner option to publish "Files on Disk". This will allow you to use Filezilla to move the locally published files to your root folder instead of using the c-panel file manager. This will also give you a back-up copy of your site and allow you to upload only the sections of your site that have changed (e.g., an HTML page rather than publishing a page with all the images).

I just typed in a web address of www.tsmdental.com and got your site fine.

Well done.

As a matter of interest (and for other GD users), where did you finally upload your site to? Was it the root folder?

quote:

Originally posted by postyr:
As a matter of interest (and for other GD users), where did you finally upload your site to? Was it the root folder?

^Thanks. The tsmdental directory as exist now looks like this:



I didn’t ask GD any more questions because they were not familiar with SS. Additionally, the initial welcome letter of web hosting from GD was vague; I presume, for GD to be workable with different FTP software. On the other hand, Jumpline configuration was well defined and user friendly; I assume because they had a free hosting agreement with SS.

For these reasons I felt my only options were either I used recognized 3rd party FTP software or by perseverance see if there was some workable configurations for SS. But I’m glad there are helpful people on this forum which made it possible.

TS